Privacy Policy & Terms of Service

Privacy Policy

At SV Performance, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data.

Information We Collect

When you contact us through our website, we collect the following information:

  • Your name
  • Email address
  • Phone number
  • Service preferences
  • Vehicle registration number (optional)
  • Preferred appointment date and time (optional)
  • Any additional information you provide in your message

How We Use Your Information

We use the information you provide to:

  • Respond to your inquiries
  • Schedule appointments for vehicle servicing
  • Provide quotes and service information
  • Improve our services and customer experience

Data Protection

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Your information is stored securely and is only accessible to authorized personnel.

GDPR Compliance

In accordance with the General Data Protection Regulation (GDPR), you have the right to:

  • Access your personal data
  • Rectify inaccurate personal data
  • Request deletion of your personal data
  • Object to processing of your personal data
  • Data portability

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

Third-Party Services

We use The SMS Works to process and send SMS notifications from our contact form. Your data is transmitted securely and is subject to The SMS Works' privacy policy. We do not share your information with any other third parties without your consent.

Terms of Service

By using our website and services, you agree to the following terms and conditions:

Service Information

SV Performance provides specialist servicing, repairs, and performance upgrades for German vehicles including BMW, Mercedes-Benz, Audi, Volkswagen, and Porsche. While we also service other makes and models, our primary expertise is in German automotive engineering.

Appointments and Bookings

Contact form submissions do not constitute confirmed bookings. All appointments must be confirmed by our team via phone or email. We reserve the right to refuse service if necessary.

Liability

We maintain professional indemnity insurance and work to the highest standards. However, we cannot be held liable for any consequential losses or damages beyond the scope of the work undertaken.

Accuracy of Information

While we strive to ensure all information on our website is accurate and up-to-date, we reserve the right to modify services, prices, and information without prior notice.

Intellectual Property

All content on this website, including text, images, logos, and design elements, is the property of SV Performance and is protected by copyright law.

Contact Us

If you have any questions about this Privacy Policy or Terms of Service, or if you wish to exercise your data protection rights, please contact us:

Company: SV Performance

Company Number: 15135201

Registered Address: 128 City Road, London, United Kingdom, EC1V 2NX

Last updated: 24 January 2026